Refund Policy – Drones Kaki | DJI Enterprise Authorized Dealer
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Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help.

Returns
We offer 1-TO-1 exchange in 2 days (from received date) for defective products. Email your intent for a product return to [email protected] Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

Refunds
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

Shipping

Ships Time
Orders received will be processed and delivered to your door step within 2 – 5 working days via CITYLINK
 
Shipping Coverage
Orders are shipped within Malaysia only. We do not ship to P.O. Box address.
 
Shipping Cost
Enjoy free delivery/shipping for orders above RM9000.00 in a single order/ receipt. Orders outside of Peninsular Malaysia (e.g. Sabah/Sarawak/Brunei) is not eligible to FREE SHIPPING.


Alternative:

Shipping Cost

We are charging RM20 flat rate per order for delivery within Peninsular Malaysia and RM20 - RM90 flat rate per order for delivery to East Malaysia.



Contact Us
If you have any questions on how to return your item to us, please contact us.

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